Shipping policy

SHIPPING 航运

How do I check the status of an order?如何查看订单状态？

Once your order is packed and shipped, you will get a notification with your tracking information.一旦您的订单被包装和运输，您将收到一个通知与您的跟踪信息。

How fast is the shipping & fulfillment?发货有多快？

You’ll get a tracking email after shipment. Order processing takes 2-3 business days. • US warehouse delivery: 3-10 days • China warehouse delivery: 15-30 daysTiming depends on local postal efficiency.
您将收到一封电子邮件，其中包含跟踪信息，一旦您的项目已经发货&请允许几天的处理。一旦发货，大多数国内订单需要3到10天才能到达，这取决于当地邮政服务的效率。

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 2-3 business days. 在某些情况下，确实会出现延期交货的情况，这可能会延迟流程。我们的目标始终是尽快发货给您。您可以在2个工作日内收到订单已打包的通知。

How much is the shipping?运费是多少？

Please select your preferred shipping option at checkout. 请在结帐时选择您喜欢的运输方式。

Do you ship internationally?你们有国际货运吗？

At this time we only ship within USA. Please contact us by email for shipping outside USA. 目前，我们只在美国境内发货。请通过电子邮件与我们联系，以便在美国境外发货。

What if my order is lost in the mail?如果我的订单在邮寄过程中丢失了怎么办？

For packages lost in transit, all lost in mail claims must be submitted to sbritemanofficial@gmail.com no later than 7 Calendar Days after the estimated delivery date.对于在运输过程中丢失的包裹，所有丢失的邮件索赔必须在预计交付日期后的7个日历日内提交到 ；service@briteman.com ；

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.如果确认您提供的收货地址是正确的，我们将为您支付更换订单的运费。你最好与当地邮局取得联系，设法找到丢失的订单。

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.请记住，如果跟踪信息显示订单已交付，但您认为您尚未收到，我们将不承担责任并处理该订单。在这种情况下，更换产品的费用由你方承担。

My order shows it's been returned to sender, what is going on? 我的订单显示它已被退回给发件人，发生了什么？

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.如果快递信息正确无误，但无人认领，无人认领的货物将退回给我们。

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.对于无人认领的订单或最初提供的地址不正确的订单，将收取新的运费。

PAYMENT 付款

I forgot to use a discount code on my order 我忘了在我的订单上使用折扣代码

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.我们知道这些事情会发生。好消息是，您可以在下一次订单中使用您的代码。已下的订单不能更改。

How do I enter a discount code? 我如何输入折扣代码？

To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item 要获得折扣，您必须点击“结帐”按钮，折扣代码部分将显示在您订购的商品下方

How do I cancel my order? 我如何取消我的订单？

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.如果您需要更改或取消订单，请立即与我们联系。一旦我们的仓库处理了您的订单，我们将无法进行任何更改。

Why was my order cancelled? 为什么我的订单被取消了？

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.如果您的订单被意外取消，很可能是我们的欺诈过滤器将您的订单标记为欺诈。

Please email us at britemanofficial@gmail.com for any questions. 如有任何问题，请发送电子邮件至service@briteman.com。